Making complaints and apologies

作者：卢海燕    来源：本站原创    发布时间：2005年05月08日 点击数：

高二UNIT15 的口语课主要是以”抱怨和道歉”为话题,在课后要求所教K0305和K0306的同学用所设情景编对话,其中确实有不少佳作,从中选出下面几篇和大家共享.

Dialogue 1 ( By Tangxue from K0306 出自K0306班唐雪同学)

A: Customer B: Manager

A: Hey, waiter! Where is your manager?

B: Good night, Sir. How can I help you?

A: I’m sorry to say that I am very angry about your service. The food here doesn’t taste good. Maybe it isn’t fresh.

B: I’m sorry to hear that. Maybe the food doesn’t fit your taste, and I guarantee that the food is fresh.

A: Look! There is a fly in the soup! How sick it is!

B: I am terribly sorry! Well, maybe the fly flied into your soup only by accident. OK, I will offer you another bowl of soup for free.

A: And the food tastes bad., but the price is high! Don’t you think the dishes are too expensive?

B: Perhaps the dishes are a little expensive, but as you know, the prices of the vegetables, meat and rice are more expensive than ever. Please understand us and I’ll abate 30 percent of your fee and present a fruit dish. Thank you for your coming.

…

Dialogue 2: ( By Hu Jiari from K0305 出自K0305班胡佳日同学)

A：Oh dear! What’s this?

B: What’s wrong?

A: You look at it by yourself! A fly in the soup! Does the thing like this always happen in your restaurant? The cooks are too careless. I think I don’t feel like eating anything here.

B: I’m so sorry! Well…

A: Besides, the food doesn’t taste good and the dishes are too expensive. I’m very disappointed. I hate to have to say this, but the service in your restaurant really doesn’t satisfy me. I think I’ll never have meals here!

B: I’m really sorry. I understand that you are upset and I would like to make you feel better. Can we make it up to you by offering you a free meal?

A: There’s no need to do so.

…